FAQ

Intelyx service is a microwave line-of-sight service designed for the delivery of high-speed data & voice. We are not a WiFi service, though we are compatible with standard WiFi routers. We install a radio at your location and point that to a tower site which has the best coverage in your area.

To check your invoices, go to Customer Portal from the top right of www.intelyx.us . Enter your user number and password, then go to the left menu and click on Invoices. There you can see the start to end date for your invoice.

Nowdays cellular providers and cable providers are imposing data caps or data limits and imposing charges for additional data. In Intelyx we offer unlimited data plans, so you can essentially stream all you want.

Our connections are designed to be faster at downloading than uploading, like most broadband connections. This ratio of upload/download speed is configured to best match the applications of the Internet: web browsing, email, instant messaging, music and video downloading, gaming, etc. All speeds are quoted in megabit per seconds rates (Mbps) and the downloading speed is always larger than the uploading speed. Intelyx internet service can be purchased in varying speeds from 20Mbps/5Mbps up to 200Mbps/10Mbps.

Yes. Our high-speed internet supports online gaming, you can do it with a 20 Mbps connection, but if you want a more seamless experience then we recommend at least a 50 Mbps Intelyx connection.

To set up your service you won't need any kind of document, yes, that easy!

Any Intelyx customer can upgrade to a larger plan at any time, with no extension of contract. Reducing a plan may incur a charge.

With intelyx paying for your services is super easy! Open your customer portal at https://cust.ngxnetworks.com/login , enter your user number and password. Then go to the left menu, click on Invoice section then click on PAY in the right column. You can now follow the instructions on the pop window, then click on Finish.

Don't worry, our priority is that you can enjoy our service, so your first bill will start running until the installation is done. You can easily check your invoices and payment history in your Customer Portal at https://cust.ngxnetworks.com/login

Remember that your first bill will be added to the proportional days you used after your installation plus your normal billing cycle. In other words, you would pay your normal bill (30 days) plus the additional days that you enjoyed the service before the natural cut-off date. This charge will ONLY be present in your FIRST INVOICE, after that your following invoices will be with the normal monthly payment you chose.

Our service contracts are based on an "advance payment" plan, which means that it is necessary to pay at the beginning of the month what you will use the rest of the days of that month.

Sadly, we will have to suspend your service and it will be necessary for you to pay the remaining balance in order to make a service reactivation payment. This reactivation payment must be made in case of service suspension or if you did not make the payment within the established period (default charge). Therefore, it is important that you pay your bill within the first 10 calendar days of being issued your bill to avoid these additional charges.

We guarantee our services and will make every effort to fix a service if it is not performing as promised.

Monthly bills are emailed to you as PDF attachment files. To view them, you will need at least the free Adobe Acrobat Reader. Or you can see them on your Customer Portal, in the Invoice Section.

It is very important that you notify an Intelyx representative immediately if you change your primary email address.

This configuration allows you to associate a debit card or credit card to a recurring payment, in order to make your payment on time. It is important that you verify that you have a sufficient balance or that you are within your credit limit on your card so that the charge can be made. Remember that otherwise the bank WILL NOT be able to make the corresponding payment, which would cause suspension of the service and additional reactivation charges.

From the moment you make your service contract with us you can carry out the process. You only need your customer code or payment reference through your customer portal at https://cust.ngxnetworks.com/login

It is easy. Just access our customer service page and enter your customer code or payment reference.

It's simple, just remember that when you cancel your automated payments and you still continue with our service, you must pay off the bonus that was granted to you by direct debit. 

At Intelyx our customers are our priority and we want you to enjoy our service uninterruptedly, therefore is so important that you notify our Technical Support team in case of any problem in your internet connection. To do this you can:

1. Access your account in your client portal (https://cust.ngxnetworks.com/login ) and write to us in the technical support section. This will allow our team to carry out an efficient process to solve your problem.

2. Send us a message to csc@ngxnetworks.com with your contact information and your account reference number, our team will contact you after diagnosing and/or solving the problem.

Of course! You can email us to csc@ngxnetworks.com to report failures or problems with your internet connection. Remember to add your contact details and account reference number. Our team will evaluate your problem, establish a diagnosis and respond to you as soon as possible to solve your problem.

Our priority is that you can enjoy your service at all times, if your doubts are regarding failures in your service, the easiest thing is to report it through your client portal (https://cust.ngxnetworks.com/login ), or you can write to us to support@intelyx.mx, remember to add your contact details and account reference number. Our team will evaluate your problem, establish a diagnosis and respond to you as soon as possible to solve your problem. If you want to talk to us, our service number is (520) 455-3030.

An installation usually takes about 3 hours to install and test. Service can usually be scheduled for install within a week after the proper paperwork has been submitted. It's not uncommon for us to install service in 24 hours, if it's available in your zip code.

If you cannot retrieve email, get to a web page or listen to Internet radio, there are various factors which may impede your ability to connect to the Internet. We recommend reducing the number of variables in order to get at the root cause of the problem.

Reboot your router first, most of the times router are left on for months, when they are arriving to the end of their lifespan they trend to lock.

If you are using any type of router (i.e. Linksys, ASUS, Neatgear, etc), your connection will be Automatic and will need to change to PPPoE connection. We suggest you visit our Youtube Channel for a more clear tutorial.

For a the internet settings ASUS router click here